Connect your Field Service team with the data and support they need.
Field Service from Salesforce enables your engineers, technicians or onsite workers to have access to data while in transit or on-site.
Allow your dispatchers to plan, schedule and track all jobs via the Field Services interface.
The Field Service 'Console' gives your dispatcher a scheduling tool to manage all service calls.
Each site visit can be created directly from a support case, and the technicans and vans can be monitored via GPS (as well as using GPS in the App to plan their route to the next job).
Manage Parts & Inventory
Keep a schedule of all your customers assets. Give your field-based technicians access to each asset or bundle of assets that your clients hold so that prior to a call out they can see which part may need replacing and to place an order for the replacement part.
onsite access to 'knowledge'
The Salesforce 'Knowledge' module is a feature of both Service Cloud and Field Service.
The Knowledge articles are internal documents that detail the specific instructions on how to perform a support task.
Field Service makes the full Knowledge base available to the support engineers via their phone, tablet or laptop.