Listen, analyse & engage your customers and prospects on social platforms
The Social Studio is the powerful platform for organisations to create sales leads or handle customer complaints on Facebook, Twitter or any other social network.
Tenacre works with the Social Studio form Salesforce to help brands to 'listen' to what's been said about their brands on social networks.
Track conversations, look out for new topics of discussion and understand customer sentiment in real-time.
The social listening capability is across multiple social media platforms and can include multiple words or phrases.
Listening to social discussion give your company the opportunity to engage with your audience.
Automatically capture either sales 'leads' for Sales Cloud, or customer support 'cases' for Service Cloud. Each lead or case is created in the Salesforce CRM, and if necessary, routed to the correct sales person or support agent.
The Social Studio gives your social marketers world class tools to plan, execute and measure social campaigns.
Campaign workflow makes it easier to reuse content across multiple platform.
Build in approval processes means that campaigns are only released once approved internally.
Linking social posts to sales and customer support teams give the opportunity to measure true ROI on social platforms.