The Community Cloud. For your sales partners, customers & staff.
Setting up Salesforce CRM is often the first step in a longer journey.
The 'Community Cloud' is what Tenacre uses to extend access to Salesforce out into new groups of users. Giving access to your partners, customers or staff makes processes to move faster and data to flow more efficiently across your organisation.
Tenacre has helped many companies to set up a Salesforce community for their channel sales partners.
The partner community gets your sales partners to log leads and sales opportunity early, helping you to properly forecast pipeline.
Partners can also log support cases or search through the Service Cloud Knowledge articles when they require some help.
Most customers prefer to find solutions to any issues online. Tenacre can help you enable your customers to create support cases, browse solutions or get in touch with a support agent.
The customer community is a great way for your company to provide an online or mobile platform for your customers to stay in touch with you on their terms.
Keeping your most important asset happy, motivated and in touch with their colleagues is a big task.
Tenacre can create a community for your staff so they can securely log in to see all their key information and perform standard HR tasks.
Actions such as request vacation days, view performance appraisal or practically any other HR related task can be built into the employee Cloud.