The global standard for Customer Service

The Service Cloud solution from Salesforce is the world's leading platform for case management. Tenacre can help you to build out a customised solution that's build around your company and customers, including building self-service Communities with a Knowledge Base of pre-written solution for customer self service.  

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Case management

Tenacre can help you to build out the full capabilities of the Service Cloud. The core of the platform is based around managing support cases.

Our consultants will help you to configure case routing, escalation rules and all the other settings and integrations that optimise your customer service processes on Salesforce. 

Agent 'console'

The Salesforce interface for Service Cloud can be optimised using the 'Console' view. This setting brings a 360-degree view of the Case and Customer onto a single page.

This means that your support agent doesn't need to flick between applications or even screens to help your customers. 

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Omni-channel support

Your customers are social, and that's how they will often want to reach out to you to get help. 

Tenacre can help you to create omni-channel support, via social channels, telephone, website or email.