INC Group use Salesforce to manage sales for interior design & fit out services
With a client list that includes global brands such as Coca Cola, Rolls Royce and Nissan, INC Group hired Tenacre to build a Salesforce CRM that would help them to grow quickly while maintaining their standards of service and delivery.
A single source of data
INC Group wanted to create a platform where all information related to their sales and operations was accessible at a single location.
Tenacre designed and implemented a Salesforce CRM that provided all INC Group staff with a 360-degree view of their customers.
INC Group worked with Fox Network on design, interior construction & furniture supply at their Dubai Media City office.
sales intelligence
INC Group need the ability to use the standard Salesforce sales features such as leads, opportunities and forecasting. Tenacre customised these standard features to better reflect the INC Group sales process.
Tenacre created a series of in-depth dashboards which helped the company management to see the day to day progress of sales. Additionally, the dashboards were created to show trend reporting, and comparison of sales pipelines from previous quarters or years.
INC Group provided the interior construction for the Costa Coffee in Mercato Mall in Dubai.
Regular system updates
INC Group is a fast growing company, with regular new employees coming onboard. Tenacre takes care of on-boarding new users, and securely off-boarding any employee that leaves the company.
Tenacre work with the senior management team to ensure that the Salesforce platform and reports are proactively updated as the business changes and grows.
“The team at Tenacre are very experienced, and that really helped us to get a CRM up and running quickly. Their hands-on approach and highly practical advice gave the management and team great confidence at the start of the project.
The ongoing support that we get from Tenacre has helped keep the CRM up to date and relevant as our business continues to grow.
They’ve been great partners, and I wouldn’t hesitate in recommending them.
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