Preparing for Salesforce

How to define your Salesforce requirements

How to define your Salesforce requirements

No two Salesforce implementations are the same. Each of our clients has unique processes and requirements and it's our job as Salesforce consultants in Dubai to design and built CRM platforms that reflect those bespoke requirements. The first step in working with Tenacre is to define the scope of work for the Salesforce project.

This process can be difficult for many of our clients, so we've written this article to provide assistance. Remember that your Tenacre consultant will walk you through each of these steps, you won't have to undertake any of these activities by yourself.

How Tenacre secures your data in Salesforce

How Tenacre secures your data in Salesforce

One of the many reasons that companies in Dubai implement Salesforce CRM is so that they can have greater security over the data that relates to their customers, sales activities and prices.

If your business uses spreadsheets or other informal ways of holding sales reports, you are exposed to the threat of data theft from employees that leave the company to work for a competitor. 

Salesforce is used by the worlds largest banks, medical institutes and commercial organisations. The security options that the CRM offers is one of the compelling reasons for companies to trust Salesforce to hold their data. 

If you are considering a CRM platform in your business, here are the ways that Tenacre helps companies in Dubai to apply best-practice security settings to keep your records safe. 

Taking your sales processes to the next level with marketing automation

Taking your sales processes to the next level with marketing automation

84% of b2b customer inquiries fail to convert. Why? 

A report by the Aberdeen Group tells us that 84% of inquiries that businesses receives will not convert to a sale. These inquiries are usually expensive, you've paid out marketing budget for Google Adwords, Facebook, LinkedIn or Twitter campaigns. 

So what's the problem and how can you fix this? 

How to build your project team for implementing Salesforce

How to build your project team for implementing Salesforce

One of the key success factors with implementing Salesforce is good preparation, and specifically having the right people formally assigned to the project from the start. Having the right team in place helps with ensuring that there's momentum behind the project, avoiding delays and being able to work through problems quickly. 

The team that you put together will depend on the size and complexity of the project. In general, there are standard project roles that should be created.

These project roles work well with Tenacre's agile project management methodology. 

An explanation of how Tenacre delivers Salesforce projects

An explanation of how Tenacre delivers Salesforce projects

Our clients for Salesforce implementation love the way that Tenacre delivers projects. We switched away from traditional ways of project delivery back in 2015 in an effort to build in more flexibility for our clients to make changes during the project, and to speed up the time it took to deliver a working system. Over the past three years we've worked on over 100 projects, and during that time we've completely embedded the 'Agile' project management methods into the culture of how Tenacre delivers Salesforce projects here in Dubai. 

If you are considering a Salesforce implementation in Dubai, what are the key aspects of working with Tenacre that you should be aware of? 

Managing culture change with Salesforce implementation projects

Managing culture change with Salesforce implementation projects

The need for cultural change

Changing company culture can be tricky, it's not an easy to get right and can take some time for change to truly happen. Your company culture is defined by the beliefs, values and especially the actions of the people that work there. In this article, we'd like to focus on five key behaviours that will contribute to a successful Salesforce implementation.

We have identified these behaviours based on implementing over 100 Salesforce CRM projects in Dubai. We hope that by sharing this information here it will help companies to put in place some steps to address these cultural considerations before they start implementing a CRM system. 

Salesforce implementation - Essential preparation

Salesforce implementation - Essential preparation

A Salesforce project can often seem daunting, particularly if you haven't been involved in one before. Depending on the degree of change that Salesforce will bring to your company, the key to getting the CRM up and running is to prepare thoroughly. While each project that we work on is unique, there are common themes that the team at Tenacre has identified that could help you prepare better before the project kicks off.